When will ScoutPro ship?
As our campaign was successful quite early, we have already begun production in buying raw materials and prepping for assembly. Our original timeline of finishing production and shipping in June is still on track. Final deliveries should be expected in July.
Last updated: May 05, 2021 08:34
Why you'll love ScoutPro
ScoutPro gives 240W of power that fits in your back pocket.
With ScoutPro - you’ll get
⚡ 5 device charging at once ⚡ MagSafe compatibility ⚡ Universal wireless charging ⚡ Universal laptop charging ⚡ 200W PD MacBook charging ⚡ Apple Watch compatibility ⚡ Fast charging for any phone
Last updated: May 05, 2021 08:34
How does passthrough charging work?
Simply plug the ScoutPro into a power source via USB-C and plug your devices into ScoutPro.
ScoutPro can simultaneously charge your devices (laptop, phone, watch) while charging itself. It also works great as an uninterruptible power supply.
Last updated: May 05, 2021 08:34
Does support for fast charging of the Samsung S21+
Yes, ScoutPro will fully support fast charging on the S21+ and the S7+. Both Type-C ports can output up to 100W.
Last updated: May 05, 2021 08:34
What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.
Last updated: May 05, 2021 08:34
What does it mean to back a project (pledge)?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: May 05, 2021 08:34
Where do you ship?
We ship worldwide!
Last updated: May 05, 2021 08:34
Does ScoutPro work with the Nintendo Switch (stand along and in TV mode)?
Yes! ScoutPro has no problem powering the Switch on it’s own or plugged into the Switch charging dock connected to a TV!
Last updated: May 05, 2021 08:34
How will you ship to the EU & UK?
We have a partner European 3PL that will handle distribution within the EU & UK. We will ship ScoutPro in bulk to our 3PL, who in turn will send out ScoutPro’s locally.
Last updated: May 05, 2021 08:34
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.